The Key Holder response is an essential part of the monitoring process and that person should be chosen carefully.

One of the more important aspects of the alarm monitoring process, is the timely access afforded to the Emergency responding Services by the Key Holder, since this can contribute to the speedy resolution of the alarm condition and potentially lessen damage.

The alarm system at a protected premises is directly connected to a monitoring facility, which registers all alarm conditions sent to it. After dispatching the Authorities, the Alarm Monitoring Center contacts the Key Holder designated by the Customer to respond to the premises.

A Key Holder is a person who has been entrusted with the only means of access for Emergency Responding Services to a property protected by an alarm system. He or she may be a relative, friend, neighbor, or an agency whom you have hired as a Professional Response Company.

Without the help, cooperation and assistance of the Key Holder, the vital service of alarm system monitoring would be incomplete.

It is necessary to realize that any changes to the Key Holder list should be brought to the attention of the Alarm monitoring center at once. Considering the important service this person performs, we have provided the following section, which reviews some of his or her functions and responsibilities.

To know what Alarm monitoring center monitors the account and to understand that the Alarm monitoring center will be calling the Key Holder at the time of the alarm.

To have keys to the property.

Please be advised that the Key Holder is not alone during this important operation. Our Alarm monitoring center is only a phone call away. We are always available to try to answer any questions and to provide all the help necessary for the Key Holder.